Survival
Quick fixes for the most common situations foreigners run into — pick what's happening and get a fast answer.
Try switching between crédito and débito, call your bank to check for a fraud block, and keep some cash as backup. Full steps in the FAQ.
Contact the bank operating the ATM (usually posted on the machine) and your own card issuer right away — retrieval varies by bank.
Ask if they take an international card or cash instead — most established businesses do, even if Pix was their first suggestion.
File a police report (boletim de ocorrência) at the nearest delegacia, then contact your embassy for an emergency travel document.
File a police report, contact your carrier to suspend service, and remotely lock or wipe the device if you can.
Show your destination written or on a map app rather than relying on pronunciation — most drivers are used to this with tourists.
Look for a foreign-document or passport field near the CPF box, or contact the site's support to ask how foreign customers check out.
For non-emergencies, search for a nearby farmácia or clínica. For urgent issues, call SAMU (192) or go to the nearest pronto-socorro.
Search the full FAQ for more specific answers, or message us on WhatsApp.